You can delete your GluciQ account from inside the app, or by email from this page. The app is GluciQ: Diabetes Food Scanner, published by AviyanLabs LLC. You do not need to reinstall it or sign in on the website.
Delete your account in the app
- Open the GluciQ app and sign in.
- Open Settings.
- Open Account & Security.
- Select Delete Account.
- Read the confirmation sheet and select Delete Account again on the final confirmation screen.
The app then acts in order. It asks our backend to remove the account and clears the local database on the device. Last it signs you out of the payment and identity services and returns you to the sign-in screen.
If the app cannot reach the backend, it reports the error and leaves the account intact. Try again later, or use the email path.
Delete your account by email
If you cannot sign in, for example because you lost the device or no longer control the email address on the account, write to [email protected].
Use this exact subject line:
Account deletion request
Include, as far as you can:
- The email address on the GluciQ account.
- The sign-in method you used: email and password, Google, or Apple.
- Your app version or the app store receipt, if you have it.
If your request does not come from the account email address, we will complete an identity check before we delete anything. That check protects the account from a third party asking us to erase it.
What happens next
- We acknowledge every deletion request within two business days.
- We complete deletion within 30 days of confirming that the request came from the account owner.
- We confirm by email when the deletion is complete, unless you ask us not to contact you.
What we delete
| Data | What it covers |
|---|---|
| Account record | Your sign-in identity, session records, and the internal account identifier |
| Profile | Name, date of birth, height, weight and target weight, sex, country, language, diabetes type, A1C values, medication and insulin regimen entries |
| Health records | Glucose readings, manual fingerstick entries, CGM-derived readings, insulin events, pump and therapy settings imported from a connected service, meals and their nutrition estimates, weight and activity aggregates, fasting sessions, notes, and mood entries recorded during a fast |
| Meal images | The copy of your meal photo stored on our servers for analysis |
| Connection credentials | The tokens and stored sign-in details for your CGM, pump, and Glooko connections |
| Push tokens | The device token used to deliver notifications to you |
What we retain, and why
A small number of records must survive deletion. Law requires it, and we keep these records only for the purpose named.
| Retained record | Reason | How long |
|---|---|---|
| Billing and tax records | Tax and accounting law requires us to keep evidence of transactions | For the period applicable tax law requires, and then deleted |
| Security and audit logs | Investigate abuse, account takeover, and fraud | A limited period set by our security policy, and then deleted |
| Records under legal hold | A dispute, subpoena, or regulatory request | Until the hold is released |
| Aggregated or de-identified data | Statistics that cannot be linked back to you | No time limit, because it no longer identifies you |
Receipts for app store purchases live with Apple or Google, not with us, and deleting your GluciQ account does not delete them. The Privacy Policy explains how to raise the matter with each store.
The backend removes the account from the active service immediately. Erasure of the retained records completes when the applicable retention period ends. Those records are separated from the active service and are not used for any other purpose.
Deleting your account does not cancel a subscription
If you bought a GluciQ subscription through the App Store or Google Play, the subscription is a separate contract with that store. It keeps renewing until you cancel it there.
- iPhone or iPad: open Settings, tap your name, tap Subscriptions, select GlucIQ, and tap Cancel Subscription. Apple also provides this page at apps.apple.com/account/subscriptions.
- Android: open the Google Play Store, tap your profile picture, tap Payments & subscriptions, tap Subscriptions, select GlucIQ, and tap Cancel.
Canceling a subscription does not delete your account, and deleting your account does not cancel a subscription. The Subscription Terms set out billing, renewal, and refunds in full.
What happens on your device
Deleting the account, and signing out, both clear the local database the app keeps on the device. That database holds your glucose, insulin, meal, pump, fasting, and profile records. Signing out also clears the session token from the platform keychain.
Uninstalling the app removes the remaining local copies, including meal photos stored on the device. If your device backup service copied app data, for example iCloud or Google backup, those copies are not ours. Your backup settings govern them, and you can remove them there.
Export first if you want a copy: Export your device data.
What you can do instead of deleting
- Export your device data. In the app, open Settings, then Privacy & Security, then Export Device Data. This saves a copy of the data stored on this device. The export is a local file, so you receive it directly.
- Ask us to deactivate the account. If you want to stop using GluciQ for now but keep the option to return, write to [email protected] with the subject Account deactivation request. Deactivation ends access immediately and keeps the account record, so you can ask us to restore access later. No data is erased on deactivation.
- Turn off analytics and notifications. If the reason you are leaving is data sharing or messages, the Privacy Policy shows how to switch those off without deleting the account.
Your rights
If you are in the European Economic Area, the United Kingdom, or Switzerland, deletion implements your right to erasure under the General Data Protection Regulation. If you are in the United Arab Emirates, it implements your right to erasure under the Personal Data Protection Law. The Privacy Policy lists every right and the route to exercise it.
Contact
Delete requests and questions about this page go to [email protected]. The postal address is AviyanLabs LLC, 30 N Gould St, Ste N, Sheridan, WY, United States. See the Imprint for company details.