Say hello to the team building calmer diabetes context.

Use the form for launch access, integration questions, product feedback, or documentation gaps. Medical decisions should stay with licensed clinicians.

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Feedback

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For product gaps, copy issues, and care-team workflow ideas.

Answers before you write.

Billing and trust

Will I be charged after I cancel?

The subscription is billed by the App Store or Google Play, not by us. We never see or store your card. You cancel in the store, and the subscription settings screen in the app links straight to it. Renewal terms will be published in the same block as the price, before you can buy.

Why can't I see the price yet?

Because the App Store and Google Play listings are not final, and we will not publish a number we cannot honour. What is free today stays free.

What stays free?

Logging glucose, insulin, meals and fasting, your history, the timeline, and every manual entry path stay free. The paid feature is meal and menu scanning: the photo estimate and the menu lookup.

Will the app nag me or ask me to rate it constantly?

Notifications are opt-in and only about your own logging, never a sales nudge. The rating prompt is rate-limited, so it cannot ask again and again. And a number you can work out here, like your time in range or your carb ratio, is never hidden behind the paywall.

Estimates and their limits

How wrong can the estimate be?

It is an estimate from a photo, and it is wrong more often than people expect, especially for mixed dishes and portion size. We do not claim accuracy, and we do not claim that the same meal gives the same number twice. That is exactly why the portion is shown and editable before it saves.

The same meal gave me a different number today. Is that normal?

Yes. A photo estimate changes with the photo: lighting, angle, and how much of the plate is visible. That is why GlucIQ shows the portion it assumed for every item, why you correct it, and why the saved record holds your number rather than ours.

What happens when the scan is wrong, or misses half the plate?

Correct or add items before you save, adjust the portion, or log the meal a different way: by hand, by barcode, or from your library. Nothing forces you to keep an estimate you do not trust.

Are the AI estimates safe to trust blindly?

No. GlucIQ is built so you do not have to. Every item shows the portion the app assumed, you can edit it before anything saves, and the macros are checked against a fixed composition table rather than taken from the model on its own. It is never a dosing instruction.

The mental load

Do I have to weigh everything?

No. GlucIQ assumes a portion for each item and shows it, so you start from a number instead of an empty field. Weighing is optional precision, not a requirement. A reference portion like a normal slice of bread is one tap away.

How long does one meal take to log?

One photo, then a short correction pass if the estimate is off. When you do not want to photograph anything, manual entry, barcode and library are there instead.

What does this do that a notes app or a spreadsheet does not?

A diary, a notes app or a spreadsheet can hold the number, but it cannot help you get the number right or show what followed. GlucIQ keeps the photo, the meal, the glucose curve and your notes in one record, and it shows the portion it assumed for each item so you correct it before it saves, instead of typing a guess into a cell.

Eating out and real food

What about restaurant meals, takeaway and hidden sauces?

That is the meal GlucIQ is built around. Use menu mode to look up the dish, barcode mode for packaged food, or the library for something you eat often. Then check the items and the portions it assumed, sauces and sides included, and correct what looks wrong before you save. No accuracy claim: it is an estimate you get to fix.

What about the late rise from fat and protein?

The tools include a Fat-Protein Units (FPU) planner as education for the delayed effect of fat and protein. Your ratios stay yours, and your care team confirms them. GlucIQ does not set them for you.

Connections

Will it work with my sensor?

The documented paths today are Dexcom (G6/G7 and Share/Follow accounts) and FreeStyle Libre through LibreLinkUp, both still being validated for launch reliability. Sensors people ask about most, like Stelo, Lingo, Eversense and Medtronic, and platform sync like Apple Health and Health Connect, are not available yet. Manual glucose entry works with any meter, or none.

Can I use GlucIQ without a CGM?

Yes. Manual glucose, meal and insulin logging is a first-class path, and the timeline works the same way. If sync drops, manual logging keeps the record continuous while a connection is checked.

Is GlucIQ available outside Germany and the US?

GlucIQ begins with DE and US food context. Country-aware recognition expands from there; release availability will be published by region.

Your data

Is my history mine, and what happens if I leave?

Your history stays yours and it lives on your device. Export it any time from Settings → Privacy and Security → Export Device Data. Deleting your account removes it, in the app under Account and Security or on the web. What is retained and why is described in the Privacy Policy.

What happens to my records if I change phones?

Your records sync to your account and restore when you sign in on a new device. The export gives you a file that does not depend on us.

Is my health data sold, or used to train AI?

No sale and no advertising SDKs, and your health records are never used to train our own models. To produce an estimate, the photo and the context it needs go from the app to our backend, which passes them to a third-party model provider; we configure the integration so your content is not used for model training. You can also log without photos at all.

Does GlucIQ measure my glucose?

No. GlucIQ never measures glucose. Readings come from what you type in, or from a sensor or meter account you connect.

Boundaries

Is this a medical device?

No. GlucIQ claims no clearance, certification or approval in any market, makes no diagnostic or therapeutic claim, and does not replace your care team.

Can I use it for dosing?

No. GlucIQ organizes meal, glucose and insulin context, but it does not tell you how much insulin to take and does not replace a regulated bolus calculator. Confirm every decision with your clinician, and never dose from an estimate.